TheKnowledge Portalstab, which appears in theKnowledge Base Configwindow, displays all the KB portals. In addition to creating a portal, you can use the tab to view, modify, copy, filter, and delete articles. The following table describes some of the columns that appear on the Knowledge Portalstab.
Indicates if the portal can be previewed in theKnowledge Portal window of the LiveVox Portal (LVP).
To preview a portal, select the row displaying the portal, and then clickReset LVP Default.
Last Modified
Modifier: ID of the user who last modified the portal.
Date:Date when the portal was last modified, in your time zone.
Created
Creator: ID of the user who created the portal.
Date: Date when the portal was created, in your time zone.
Version: Version of the portal.
You can filter the portals in the table by specifying the partial or full name or description of the portal in theSearchbox.
You can display or hide certain columns in the table. To do so, click the arrow next to any column or sub-column heading, and then use theColumnsoption. To display or hide theName,PUBLISHED, andLVP Defaultcolumns, click the arrow next to any of the three column headings, and then use theColumnsoption.
You can sort the portal values in a column in ascending or descending order by clicking the column or sub-column heading once or twice as required. Alternatively, you can click the arrow next to the column or sub-column heading, and then click Sort AscendingorSort Descending.
You can lock or unlock a column or sub column by clicking the arrow next to the column or sub-column heading and then using the Lock or Unlock option.
You can refresh the table by using the reset icon.