Use this module in outbound or inbound contact flows to continue phrases after the Introduction module or when you're using the AMD module and the connector used is 'success'. It can accept key presses for branching logic.

Message Properties

Display NameDescription
Identification TFH ResultThe system result reported if the call is terminated within this module.
Identification Prompt PhrasePrompt to be played back asking for identification. You can edit the phrase by double-clicking the text field to access the Phrase editor. (The default message is "If you are {Customer First / Last Name} Please Press 1 Now. If you are not {Customer First / Last Name} Please Press 2 Now")
Identification Invalid PhrasePrompt to be played back upon invalid identification.
Identification No Input PhrasePrompt to be played back upon no input.
Identification Max Error PhrasePrompt to be played back upon identification error.
Identification Max RetriesMax identification retries number.

Contact Flow Properties

Display Name

Description

Bargein 

Yes (default) indicates that the customer can press a key when a message is playing.

No indicates that pressing a key when a message is playing will not stop the message.

Connectors

For information on the module connectors, see Understanding Connectors.