The Call Reports category is comprised of two reports, the Call Detail Report, and the Failed Operator Report. The Call Detail Report (CDR) provides details for every account dialed during a selected date range. Report Formats can have filters applied to only include or exclude certain service types, automated system vs agent-assigned outcomes, and other criteria automatically.  The Failed Operator Report provides details for the call attempts coded as “Failed Operator Transfer.” These reports provide information on all accounts dialed over a selected date range.