As a safeguard against duplicate dialing, LiveVox Portal by default prevents users from loading a list of accounts that have already been built the same day. To reload a campaign, you must first 'deactivate' the un-dialed accounts. 

You may want to cancel or deactivate a campaign from your LiveVox Portal (LVP) for any of the following reasons:

  • The wrong campaign file was uploaded
  • The campaign file is behaving oddly or incorrectly
  • Incorrect settings were selected or applied
  • The campaign was uploaded/built to the wrong service in error

As campaign files involve various settings and customer information, it is important that you deactivate a Campaign properly.

Before clicking Deactivate, you must ensure that the campaign is not in an active Play State (such as Playing or Paused).

  • If your campaign is active, it must be stopped and reported before it is deactivated. Highlight your campaign file, click Stop, then Refresh, and wait to see a Reported icon.
  • If a campaign was not previously built (and is in a Ready to Build or Ready Play state), you can immediately deactivate the campaign without further steps. 
  1. To deactivate a campaign, select the campaign and then select the Deactivate button on the Campaign Control panel.
  2. Click OK in the confirmation dialog that appears.
    A pop-up message appears indicating the Campaign ID is deactivated.  The campaign now appears struck-through and the Play State shows a deactivated icon. 

You cannot re-activate a campaign after you have deactivated it. If you have deactivated a campaign file in error, contact customercare@livevox.com for further assistance.