Creating an Inbound Service

LiveVox sets up the services you intend to use when your client portal is created. Contact customercare@livevox.com to create a new inbound service. The other option is to copy the existing Basic service to create an inbound service and make changes to its parameters. 

See the instructions for copying a service in the section below:

To copy a service:

1. Select the Service to copy and select the Copy Service button.
   
   

   

   • Only copy QC Services to create another QC Service, Manual Services to create another Manual Service, etc.
   • Inbound Services should not be copied (contact customercare@livevox.com).

   
   

2. Add a Name for the new service.
   
3. Select Copy.

   Go to the Phones Numbers tab to associate/disassociate services to phone numbers.
   

   

   • For more on how to update phone numbers, see the Phone Numbers Tab section.
   • To remove or change LCID association, see the Advanced Features section of the Settings Tab.
4. Click Save. A success notification will display the updated information.

• CID, Operator Phone, and Inbound/Callback phone must be filled out with a value for all Services in which an agent logs in.
• New Services are not automatically included in the Custom Detail Report (CDR) – you must contact the LiveVox Customer Care Team to add new Services to the report.
• Do-Not-Contact (DNC) settings/data are not passed to the new Service when Services are copied – you must either load DNC settings via the available interface or contact the LiveVox Customer Care Team for assistance.