A contact campaign is a marketing campaign that focuses on building and maintaining relationships with potential and current customers. You can create contact campaigns from Contact Manager for email marketing, social media engagement, or customer service outreach. A campaign file is a list of the contact records of your customers.
Depending on the configuration, you can create the following types of campaigns through Contact Manager:
10DMT (10-Digit Manual with Transfer)
Email
HCI (Human Call Initiator)
HTI (Human Text Initiator)
Messaging
Outbound
SMS
Only the contacts for which the Email and SMS checkboxes are selected (on the Channels tab) are included in the email campaign and SMS campaign, respectively.
To create a campaign from Contact Manager (contact campaign):
On the Configure tab of the LiveVox Portal, click Contacts > Contacts. The Contacts window appears.
On the Contacts tab, use the Search or Advanced Search option to filter the contacts for the campaign.