You can create a chat, KB, or Ticketing web widget by copying an existing web widget and then modifying the web widget as required.
To copy a web widget:
On the Configure tab, click Web Widget > Widget. The Web Widget window appears.
Hover over the widget that you want to copy. The Copy icon appears on the widget.
Click the Copy icon . The Copy Web Widget window appears.
In the Name field, enter a name for the widget and then click Copy. A copy of the web widget is created, and it appears in the Web Widget window.
You can view the widget by double-clicking it.
You can modify the widget by double-clicking it. Your name, along with the date (if applicable) and time when the widget was last modified, appears in the Web Widget Detail window.