Assigning a Script to a Service

For a script to be available to your agents, you must assign the script to the same services as the agents.

To assign a Script to a Service:

1. Click Scripts > SCRIPTS.
   A table of scripts appears.
   
2. Select the row displaying the script that you want to assign to a service, and then click Services.
   A section displaying the Service field appears.
   
   

3. In the Service field, select the service that you want to assign to the script, and then click Add.
   A check is performed to ensure that the script is valid.

   

   You can easily assign scripts to services because the services are organized in alphabetical order in a drop-down list. The list displays the call center, service, and service ID; for example, Dallas: Customer Care: 12345. In addition, you can navigate to the required services by entering the service name in the typehead of the search field. When you assign a Script to the Service, the information is updated in the list.
   

   • You can add the script for more than one service. Select the Service from the dropdown list and click Add.
   • You can remove the assignment by selecting the row displaying the service and then clicking Delete.
   • You can hide the section by clicking Services again.
   • You can delete the currently assigned service and reassign it to a new service.