If configured, SpeechIQ automatically generates and shares the speech/text analytics data reports at a specific frequency and time. The automated reports are updated in real-time, generated, and then sent to the selected email recipients in Excel files.
Adding an Automated Report
To add a report for automated reporting:
On the WFO tab, click Conversation Reporting.
Select the type of report for which you want an automated report to be generated. The selected report window appears.
Click .
In theSearchwindow that appears, specify the required filters.