You can access the KB by clicking Knowledge Base on the Configure tab. The Knowledge Base contains the following subsections:

  • Config: Enables you to manage KB portals, tags, categories, sections, and questions for KB articles.
  • Content Library: Enables you to manage KB articles and associate them with tags, categories, sections, and questions.
  • Search: Enables you to preview a KB portal and search for its articles.

  • KB comes at an additional cost. Contact your Account team to enable this feature. 

  • Ticket is bundled along with KB.