Group filters enable you to create subgroups for fast and easy interaction filtering. You can create filter groups for agents, skills, scorecard names, and/or scorecard reviewers. Once saved, the group name appears in the Advanced Filter section of the component for which you have created the group.
To create a new filter group:
Click New.
In the New Filter Group popout window that appears, specify a name for the filter group.
Click Save. The new filter group appears in the table.
Double-click the new filter group to open the settings window.
On the Settings tab, select the filter type from the Type drop-down list.