You can use the Audio Comments Categories editor to create, update, and delete categories that you can use when adding audio comments when manually scoring an interaction. You can use the categories created in this editor when adding an audio comment with a category to mark a specific event or indication in the call.
- For more information about adding audio comments with categories, see the Search and Score section in the Administrative User Guide.
- To modify an audio comment category name, select the audio comment category that you want to modify and click Edit, or double-click the audio comment category. You can change the name in the Edit Audio Comment Category popup window.
- To delete an audio comment category, select the audio comment category and click Delete.