Depending on your role, you can log one or more agents out of their agent desktops if they are not on a call or if they are not on hold, through the Agents widget (tabular view) of the voice monitor dashboard. To do so:
Access the voice monitor dashboard at the enterprise or call center level.
In the tabular view of the Agents widget, in the rows displaying the names of the agents whom you want to log out, select the checkboxes.
Click the Log off icon.
The Agent Panel window appears.
- In the Agent Panel window, the Can Be Logged Off column indicates if you can log an agent out.
- For a given row, if the Can Be Logged Off column does not contain an icon, you cannot log the agent out.
Optional: In the Message To Agents field, enter your message for the agents, stating the reason for logging them out.
Click Ok.
A message appears to indicate if the agents are logged out.Your message appears on the agent desktops, along with your name and the time that they were logged out.
