The Agent Desktop is a screen that appears to the agents when they work on customer interactions (Call, SMS, Email, or Chat) using LiveVox. The desktop provides the following information:
- Customer details
- Termination codes
- Optional call controls
- Configurable widgets through the Extended Panel or Designer panel
- Configurable contact information (that is, customer resource management), along with targeted scripts, through the Designer Panel
The Agent Desktop configuration is assigned at either the client level or the service level.
For information about the roles and permissions associated with Agent Desktop, see the User Roles and Permissions section in the Product Documentation Library.
This section contains information about the settings that are available for the Agent Desktop.
- .Overview of the Agent Desktop vFall23
- .Agent Desktop - General Tab vFall23
- .Agent Desktop - ScreenPop Tab vLV19
- .Agent Desktop - Desktop Native Tab vLV19
- .Agent Desktop - Associated Entities Tab vFall23
- .Agent Desktop - Change History Tab vLV19
- .Agent Desktop: Licenses Tab vU19
- .Agent Desktop - Extended Panel Tab vLV19
- .Secure Payment Capture vFall23
- .Agent Desktop - Messagebook Tab vFall23
- .Unpacking a Transformation on the Desktop vFall23
- .Termination Code Configuration vU15
- .Agent Skills vFall23
- .Agent Phonebook vU15
- .Managing Scheduled Callbacks vU15
- .Quick Responsebook vFall23