This feature allows Sysadmin users the ability to unlock other users who have unsuccessfully tried to log into the LiveVox Portal. After a previously set number of failed login attempts a user is “locked out,” requiring this intervention from a Sysadmin level user. The number of allowed failed attempts is configurable in the Client editor under the Security tab. By default, users are allowed five failed logins.
To unlock a user:
- Go to the User editor and select the "locked" user. As illustrated below, locked users will show a closed lock sign next to their name. Clicking on the user will deliver the password management popup.
- Select OK to unlock user.
