The ticketing realtime dashboard provides real-time statistics of all open tickets in the form of bar charts and pie charts. The widgets in the dashboard are automatically updated when a new ticket is opened or when there is an update in the currently open tickets.
- The Ticketing Realtime Dashboard displays information about only open tickets.
- You cannot add or modify ticketing data in the realtime dashboard.
The Ticketing Realtime Dashboard displays the following statistics:
- Tickets by Agents and Priority: Number of open tickets assigned to each agent and their priority levels.
- Tickets by Priority and Label: Number of open tickets categorized based on priority and label.
- Tickets by Label: Number of open tickets categorized based on the label.
- Tickets by Account: Number of open tickets pertaining to each account.
- You can manually refresh the charts by clicking on the refresh icon on the top right corner of every widget.
- To collapse or expand the widget panels, click on the arrow icon, next to the refresh icon, on the top right corner of every widget.
- Hover over the data representations on the chart to view the values, percentage, total number of open tickets, and so on.