The Search and Score window displays the list of all the interactions that are recorded and sent to U-QM. You can select an interaction from the list to access and evaluate the recordings.
- The Search and Score window populates all recorded interactions received by U-QM, irrespective of the processing status.
- All processed interactions are assigned a unique identifier number (UUID).
- Hover over interaction and click to play the recording.
- To modify the interaction processing settings, contact the LiveVox Customer Care Team.