The Forecasts tab helps you to create staffing forecasts based on historical data or anticipated workload. You can create a historical forecast for a day, week, or month. Based on the forecasts created, you can schedule shifts for agents and assign the workload to agents.
To access the Forecasts window, navigate to WFO >Workforce Management >Forecasts. The Forecasts window with all the configured forecasts is displayed.
- To search for a forecast by name, use
. - To search for a forecast based on a filter criteria, use
.