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The CID Package section is where the Caller ID (CID) packages, if assigned, are displayed. The package may contain a list of toll free numbers, local caller ID numbers or a combination of both, any one of which (depending on geography) is designed to be displayed on a call recipient’s caller ID. When the customer dials back on the number displayed, the number is routed to the corresponding inbound service.

The CID packages containing only local caller ID numbers may contain up to 300+ phone numbers which are local to the area (depending on geography), or near-local area to the customer which you are dialing. It covers 100+ major areas. The major areas may vary in each package based on what is available to LiveVox from the carriers. There are typically 3 phone numbers assigned for each of the 100+ major areas.

To see which services have the option of using a package, select a package from the Package(s) drop down and view the services under the Service Mapping tab. If Package(s) drop down is blank, you have no packages assigned to your site. 

 

Search field allows you to search for caller ID:

  1. Enter search value in the Search Text field. 
  2. Results with any portion matching your search value will appear.
    1. Searching 205 will display 2055457213 and 3132652051, for example.
  3. Check All Packages box to search for caller ID in all the available packages.

CID Settings (by tab):

Package ID:  Auto generated ID for the CID package.  

Description:  CID package name or description.

ID: ID for every phone number in the package. 

Caller ID: Phone number displayed on the customer phone.

Area Code: Area code for the phone number.

State: State associated with the area code/phone number.

Country: Country associated with the phone number.

The Change History tab tracks and displays the changes made to the CID package.

Displays the map that reflects the CID numbers configured for each state. Different colors are used to show how many numbers are configured for each state. Once you hover over the state on the map, State Details window will be displayed.

Displays outbound services the package is mapped to.

To inspect your packages:

  1. Select a package from the Packages drop down. If blank, you have no packages assigned to your site.
  2. The phone numbers and region information will be displayed under the General tab.
  3. Export these details into CSV file using the Export button in the bottom right and following instructions on the screen.

 

 

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