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The Business Unit window displays the business unit ID, name, and the name of the manager associated with the busniness business unit.
The following details are available for the Business Unit window:
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- ID: ID of the business unit.
- Name: Name of the business unit.
- Manager: Name of the person managing a group of employees team within the organization.
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- Name: Name of the business unit.
- Type: Displays whether the associated entity is an agent team or a call center. This data is populated when you add business units to call centers (Configure > Services > Call Centers) or agent teams (Configure > Agents > Agent Teams).
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