Image Added

Release Notes  
PDAS v10.0

Support Contacts: 
 
 
24 Hour Support Line:  888.477.3448 
 
Support Email: support@livevox.com  
 
 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 
 
 
For Internal and Client Use Only 

Overview

Documentation Purpose

This document provides an overview of the features and functionality included in Phone Dial Attempt Supervisor (PDAS) v10.0.
 

What Is New in PDAS?

UI Enhancements

The PDAS user interface has been re-skinned to be more consistent with

the voice portal.

Previously,

Image Added

Previous PDAS UI

With this version,

Image Added

PDAS UI v.10

Use of Contact Groups

When Setting Block

This version adds Contact Group as a rule field in the Rules UI and

adds Contact Group to Phone

DND records when created.

feature

Image Added

Contact Groups in Rules section

Image Added

Contact Groups in DND section

Other Enhancements

• This version presents improvements in block removal

• , preventing a potential bottleneck that occurred at times when removing blocks from LVP.

• When specifying

• Unknown in Phone Position value this now directly ensures both Manual and IB calls are automatically counted for the specific PDAS rule.

Image Added

Phone Position field

• This version allows users to search

• back 60 days to look at block history for blocks created in

• this version and going forward. 

• Previously, this was set for 2 weeks.