New Recording Events Report With this release, a new Recording Event Report is introduced. This report displays report provides the details of all access logs (via API or LiveVox UI/Report) and and changes of recording events. The report displays the following events: - User playback events include - Streamed, Downloaded and Deleted (purged by system processes only) recordings,
- Agent call control events include - Pause, Resume and Stop of a call recording from Agent Desktop.
Navigate to Review>ACD Reports>Recording Events Report to access the Recording Events Report. The Recording Events Report supports multiple conditions to be searched, if no conditions are applied, then search is done for all values on a given date or date range for all the Playback and Agent Events. Navigate to Review>ACD Reports>Recording Events Report to access the Recording Events Report.
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- Users can generate the data for a max of 90 days.
- This report can be exported via PDF, CSV and Excel.
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Call Recording Report EnhancementsWith this version, Call Recording Report is enhanced to provide feature-rich user experience. These enhancements include: - Video Play column in the Call Recording Report is renamed to Multimedia,
 Image AddedCall Recording Report - U8
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- A visualization via wave form of the voice energy within the recording,
- Playback of Audio and/or Screen Recordings now have a multi-pane presentation as shown below.
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Playback of Recordings in a Multi-Pane view - U9 |