A team of assessors carries out calibration tasks for calibrating or aligning the quality standards for customer service interactions. This process ensures that all the assessors agree on the quality standards and their evaluations are consistent which leads to fair and accurate assessments of the customer interactions.
The Calibration Results window displays report records the list results of the calibration tasks processed by QM. You can also view the status of each calibration task.
Viewing Calibration Report
. It includes details such as average scores from all assessors, individual assessor scores, deviation from the mean or average score, and assessors' responses to specific questions.
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You can customize the displayed report table as follows.
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To search for a specific calibration task, use the Search by task name field.view a calibration report:
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