This section allows you to view and export all information related to call recording, keywords, scorecards, screen recording, and other analytics data.
- Agent Statistics and Trend Help
- Agent Statistics Help
- Arbitrator Report Help
- Calibration Results Help
- File Processing Report Help
- Interaction Intents Help
- Key Phrase Report Help
- Keyword Lists by Agent Help
- Keyword List Summary Help
- Keyword List Usage Help
- Primary Interaction Intent Help
- Scorecard Queue Help
- Scorecard Statistics Help
- Skill Statistics Summary Help