You can use the Audio Comments Categories editor to create, update, and delete categories that you can use when adding audio comments when manually scoring an interaction. You can use the categories created in this editor when adding an audio comment with a category to mark a specific event or indication in the call.
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| title | Customizing Report Table |
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You can customize the displayed report table as follows. | Option | Procedure |
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| Display or hide certain columns in the table. | - Click the arrow next to any column heading, and then click the Columns option.
- If you want to display certain columns in the table, select the checkboxes next to their names.
- If you want to hide certain columns in the table, clear the checkboxes next to their names.
| | Sort the values in a column in ascending or descending order. | Click the column heading once or twice as required. Alternatively, you can click the arrow next to the column heading, and then select the Sort Ascending or Sort Descending option. | | Filter the statistics based on a column. | Click the arrow next to the column heading, and then use the Filters option. | | Lock or unlock a column. | Click the arrow next to the column heading, and then click the Lock or Unlock option. |
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- To search for a specific report, use the Filter field.
- To refresh the list, click the Refresh icon (
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| title | Adding an Audio Comment Category |
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- In the Audio Comments Categories window, click New.
The New Audio Comment Category popup window appears.
- Specify a name for the audio comment category in the Name field.
- Click Save.
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