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This document provides an overview of new features and enhancements to existing features of the SpeechIQ User Portal in the LiveVox U14 release.

New Features 

This section describes the new features included in U14 release:

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skill skill

Assign Default Skill to Agents

You can assign default skills to agents in the Setup > Agents window. When a new agent is added, or if no skill is assigned to an agent, this default skill is used for integration. 

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Enhancements

This section describes the enhancements included in U14 release:

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sent sent

Sentiment Scorecard Filter

In the Setup > Scorecards > Edit section, Sentiment is now removed from the Scorecard Filters, as sentiments are not available at the time of processing scorecards.

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bitrate bitrate

Bitrate now Available in Metadata

You can now view the bitrate in the metadata filters as well as on the Metadata tab in Call Review.

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LiveVox Customer Care Contacts

24 Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
 
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