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This document provides an overview of new features and enhancements to existing features of the SpeechIQ User Portal in the LiveVox U14 release.

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New Features 

This section describes the new features included in U14 release:

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Assign Default Skill to Agents

You can assign default skills to agents in the Setup > Agents window. When a new agent is added, or if no skill is assigned to an agent, this default skill is used for integration. 

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Enhancements

This section describes the enhancements included in U14 release:

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Sentiment Scorecard Filter

In the Setup > Scorecards > Edit section, Sentiment is now removed from the Scorecard Filters, as sentiments are not available at the time of processing scorecards.

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Bitrate now Available in Metadata

You can now view the bitrate in the metadata filters as well as on the Metadata tab in Call Review.

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LiveVox Customer Care Contacts

24 Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 


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