To listen to a recording, review an interaction, or see the detailed information about the interaction and recording: - Click the play/pause icon (
 ), to listen to the recording. - To leave a comment or audio note, click Comment.
The Audio Note pop-up window appears:- In the Please enter your comment: box, enter your comment:
- To mark a specific time range in the call recording to which the audio note is applicable, select the Range check box, and then select the start time and end time.
- To use the audio note for coaching agents, select the Coaching checkbox.
- From the Category drop-down list, select an audio note category.
- Click Register.
- To leave a comment without clicking the play/pause icon, when listening to the recording, use the Comment & Pause option.
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| - You can use the forward/backward arrows (
 ) on the upper-right corner of the window to move to the next or previous recording. - The banner displays the name of the agent who performed the interaction with the customer, the date and time of the interaction, the phone number of the customer, the agent sentiment, and the customer sentiment.
- The length of the audio is displayed next to the play/pause button.
- You can adjust the playback speed, by clicking the playback speed (
 ) drop-down arrow, and then select selecting the preferred speed. You can make the audio slower (0.50x) or faster (2.00x) as required.
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