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• The Search and Score window populates all recorded interactions received by U-QM, irrespective of the processing status. 
• All processed interactions are assigned a unique identifier number (UUID). 
• To modify the call interaction processing settings, contact the LiveVox Customer Care Team.

To create a saved search:

1. Click the Advanced Search icon.
   The  Search window appears.

2. As required, specify values in the following filter sections.
   You have the following

   Expand
   title options:

   
   

   • If you want to immediately view the list to which all your search criteria are applied, click Apply.
   • You can revert your changes by clicking Reset.

3. In the Search window, click Save.
   

   If you had clicked Apply, in the Saved Search window, click the Advanced Search icon, and then, in the Search window, click Save.

   The Save Search window appears.

4. In the Name field, specify a name with which you identify the search, and then click Save.

   The saved search is created, and it appears as an option in the Saved Search drop-down list box.