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titleGeneral
  • ID: ID of the business unit.
  • Name: Name of the business unit.
  • Manager: Name of the person managing a group of employees team within the organization.


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titleAssociated Entities
  • Name: Name of the business unit.
  • Type: Displays whether the associated entity is an agent team or a call center. This data is populated when you add business units to call centers (Configure > Services > Call Centers) or agent teams (Configure > Agents > Agent Teams).

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