This document provides an overview of new features and enhancements to existing features of the SpeechIQ User Portal in the LiveVox U14 release. New Features This section describes the new features included in U14 release: Assign Default Skill to AgentsYou can assign default skills to agents in the Setup > Agents window. When a new agent is added, or if no skill is assigned to an agent, this default skill is used for integration. 
EnhancementsThis section describes the enhancements included in U14 release: Sentiment Scorecard FilterIn the Setup > Scorecards > Edit section, Sentiment is now removed from the Scorecard Filters, as sentiments are not available at the time of processing scorecards. You can now view the bitrate in the metadata filters as well as on the Metadata tab in Call Review. 
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