This document provides an overview of new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox <release number> release. New Features This section describes the new features in the following product categories. ControlsFeature 1<Brief description of the feature without screenshots or procedures.> Feature 2<Brief description of the feature without screenshots or procedures.> Data Management
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Quality
Non-VoiceVoiceEnhancementsThis section describes the enhancements in the following product categories. ControlsFeature 1<Brief description of the feature without screenshots or procedures.> Feature 2<Brief description of the feature without screenshots or procedures.> Data ManagementUser Interface Enhancements of Widgets on Extended PanelTime Distribution Widget - Productive time is displayed in blue color and Not Ready Time is displayed in red color on the Graph.
- Instead of table of various timings, these timings are displayed under the graph in the bullet format.
Term Code Distribution Widget Colors are changed for Term Code Distribution widget. Agent Productivity Widget Previously, last date value on the axis was displayed as the date of previous day. Now, the last date value on the axis displays current date. Credit Card and Check Advanced Widgets
Icons are added to buttons. Contact List Widget - Pagination is added to this widget.
- 10 digit numbers are formatted. For example, (917) 675-4178
Contact Details Widget The Edit button is named to Edit Contacts. Contact Notes Widget + Icon is added to the Add button Contact History Widget - Pagination is added to this widget.
- Total number of records are displayed at the bottom right hand side.
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Non-Voice
VoicePersonalized Voicemail GreetingsYou can now customize or personalize the voicemail greetings for personal and group voicemails on the Agent Panel.
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