Page History

This document provides an overview of the new features and enhancements to existing features of the LiveVox User Portal in the LiveVox <release number> release.

New Features in LiveVox U13 User Portal

This section describes the new features in the LiveVox <release number> release.

Anchor
#DTP #DTP

Teckst Platform

You can now use configure the Teckst platform for sending SMS messages from the Agent Desktop. In addition, you widget to enable agents to send SMS messages to customers. You can configure this platform widget using the Designer window for the following pages of the Agent Desktop:

• Contact Actions
• Contact Detail
• Contact Directory
• Contact Highlight
• Contact List
• Tickets List
• Work Queue

Enhancements in LiveVox U13 User Portal

This section describes the enhancements to existing features in the LiveVox <release number> release.

Anchor
CRP CRP

Customizing Columns in the Call and Screen Recording Reports

You can now customize the columns that appear on the Call Recording Report and Screen Recording Report windows. To facilitate this enhancement,Image Addedis added to the Results section of the two windows and the following enhancements are made to the columns in the Results section:

• The Original Account Number column is removed.
• The Transfer Connect and Transfer End columns are renamed Start and End, respectively.
• The Transfer Connect Duration column is renamed Recording Duration.
• The Outcome column is renamed Result.
• The Audio Play, Download, Multimedia, and Video Download columns are replaced by the Multimedia column, which contains the following icons, as applicable:
  • Image Added: To play the audio
  • Image Added: To download the call recording
  • Image Added: To download the screen recording
  • Image Added: To view the multimedia    

Anchor
NFTSACOTDICOAL NFTSACOTDICOAL

Displaying Accounts, Contacts, or Tickets in the Accounts or Contacts Tables

You can now display enable the Contacts List and Tickets List tabs in the Accounts List table on the Agent Desktop. In addition, you can display and the Accounts List and Tickets List tabs in the Contacts List table on of the Agent Desktop. To  To facilitate this enhancement, the following checkboxes are added to the Properties tab of the Designer window:

• Allow Accounts
• Allow Contacts
• Allow Tickets

Anchor
reportprinting reportprinting

Printing the Call and Screen Recording Reports

Anchor
CA CA

Recording Calls

You can now record calls between agents during a warm transfer. To facilitate this enhancement, the Record Owning Agent on Primary Channel checkbox is added to the Settings tab of the Client window.

Known Limitations in LiveVox U13 User Portal

This section contains the known behaviors, system maximums, and limitations in the LiveVox U13 release.

Anchor
knlm1 knlm1

Known Limitation 1

<Description of known limitation.>

Anchor
knlm2 knlm2

Known Limitation 2

<Description of known limitation.>

Known Issues in LiveVox U13 User Portal

This section contains the known issues in the LiveVox U13 release.

Anchor
knis1 knis1

Known Issues 1

<Description of known issues.>

Anchor
knis2 knis2

Known Issues 2

<Description of known issues.>

Fixed Issues in LiveVox U13 User Portal

This section contains the issues fixed in the LiveVox U13 release.

Anchor
fxis1 fxis1

Fixed Issues 1

<Description of fixed issues.>

Anchor
fxis2 fxis2

Fixed Issues 2

<Description of fixed issues.>