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Speech Analytics

In U10, Call Recording component will invoke Call recording now provides transcription and sentiment analysis after a call recording is complete.  The Call Recording Report search panel includes new text input for 'verbiage search’.allows users to search for specific verbiage within the report using the Search for Verbiage option.

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Sentiment Analysis is available.  This is based on the tone of the call which is described with the Neutral bar. 

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