Many customizable Jobs is a tool responsible for viewing your specific automated processes. Many custom automated processes performed by the LiveVox system platform are defined in within the Jobs section. This section settings. A Job is the combination of automated steps to achieve a certain objective. Your view of Jobs is read-only . Any and all adjustments to the configured jobs have to be requested through LiveVox.
The Jobs tool allows the following general criteria for each reporting job:
- Desired report type selected from the available Reporting Suite categories
- Inbound Reports
- Call Reports
- Campaign Reports
- ACD Reports
- Billing Reports
- The scope of the report
- Delivery frequency
- End of campaign (EOC)
- Scheduled for intermittent delivery
- End of day (EOD)
- Delivery method
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Automated jobs for all standard reports can be scheduled through the Jobs tool. Contact the LiveVox Customer Care Team to request and create these jobs. |
and can only be adjusted by LiveVox. However, understanding the general criteria for each reporting Job as well as the ability to view them within the Jobs settings on the LiveVox Portal can help you interpret your Jobs' functions and potential errors.
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- Use the Filter field to search for specific jobs.
- To include disabled jobs, select the Show disabled checkbox.
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The Jobs window displays the following tabs and buttons:
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In Jobs window, all fields are read-only. |
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| title | Tabs and Descriptions |
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| Tabs/Buttons | Description |
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| General | Displays the automated steps for a selected job in sequential order |
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| title | Viewing and Interpreting Job |
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To view a job select its name from the Job drop-down list. To include disabled jobs, check Show disabled box. The various steps of the automation are listed in the General tab in the order in which each step was created; along with the step's Name |
Next Success Step (what happens if the step works), and Next Failure Step (what happens if the step does not work). |
field is a view-only field that describes the trigger for the job: |
- Indicates whether the job requirement is to generate the reporting job for every campaign. The job
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- runs when a campaign ends (EOC).
- Scheduled:
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- Indicates whether the job requirement is to post the reports every day (EOD), hourly, weekly or monthly.
- FTPin: If you are using the LiveVox SFTP site to upload the campaign files, the FTPin job and this type of trigger are set up by default to ensure a file is moved once it is posted to your SFTP site.
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You can have as many Scheduled jobs as you |
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want, but only one Campaign and one FTPin job. |
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- Double-click a step's row to view the detailed settings involved with the step.
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- defines who receives the generated email
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- defines where the file is copied
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View when a job is to be started using the Schedules tab. The Next Execution column displays when the job will be performed again next. |
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- A Copy to Cloud Object Storage defines the transfer of files into/from your S3 storage.
| | Schedules | Displays the job schedules, enabled time, and the next scheduled execution. | | Job History | Displays the change history of the selected job, such as the last execution of each job step. See Success/Failure Notifications for further information on the Job History tab. | | Refresh | Refreshes the information in the table. | | Cancel | Cancels the search and returns to the previous window. |
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With the wide range of configurable options, it is necessary to have very specific information including the type, scope, frequency, and delivery method desired before initiating a job setup request. Here are your options:
- Desired report type selected from the available Reporting Suite categories
- Inbound Reports
- Call Reports
- Campaign Reports
- Agent Reports
- Billing Reports
- End of campaign (EOC)
- Scheduled for intermittent delivery
- End of day (EOD)
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Automated jobs for all standard reports can be scheduled through Jobs tool. Contact the LiveVox Customer Care Team to request and create these jobs |
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The Job History tab tracks and displays jobs, when they were performed, and the outcome of each job. For details on the steps taken in each job, when they were performed, and the outcome of each step check Show steps box and click Search. If under the Status column, you see anything other than a green Success there was an error or problem on that attempt to run the job. Each job is always configured to send out failure notifications to LiveVox. |