U19 Pop-Out Help

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The CID packages containing only local caller ID numbers may contain up to 300+ phone numbers which are local to the area (depending on geography), or near-local area to the customer which you are dialing. It covers 100+ major areas. The major areas may vary in each package based on what is available to LiveVox platform from the carriers. There are typically 3 phone numbers assigned for each of the 100+ major areas.

To see which services have the option of using a package, select a package from the Package(s) drop down and view the services under the Service Mapping tab. If Package(s) drop down is blank, you have no packages assigned to your site. 

 


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titleSearching CID List

Search field allows you to search for caller ID:

  1. Enter search value in the Search Text field. 
  2. Results with any portion matching your search value will appear.
    1. Searching 205 will display 2055457213 and 3132652051, for example.
  3. Check All Packages box to search for caller ID in all the available packages.

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titleService Mapping

Displays outbound services the package is mapped to.

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titleInspect/Export Packages

To inspect your packages:

  1. Select a package from the Packages drop-down. If blank, you have no packages assigned to your site.
  2. The phone numbers and region information will be displayed under the General tab.
  3. Export these details into CSV file using the Export button in the bottom right and following the instructions on the screen.

 

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