REST APIs

SmartReach API Overview

Learn about integrating the SmartReach platform functionality with third-party applications.

Generating a Session ID

Learn about the permissions required to use the SmartReach Public APIs.

Account API

Create and manage accounts and retrieve accounts list.

Call Control API

Interact with the SmartReach platform for client applications that need to do first and third-party call control.

Campaign API

Create and manage campaigns and search for completed campaigns.

Compliance API

Support features such as Do Not Call List management and access to call recordings.

Configuration API

Retrieve configuration data from the LiveVox platform, such as lists and properties of Call Centers.

Contact API

Create and manage contacts, and retrieve information about them.

Context Data API

Update client-specific key-value pairs.

Email API

Allow to list client email addresses, send a transactional email, and list client email templates.

Interactions API

Unified interaction history across platforms.

Quality Monitor API

Support features related to quality monitoring.

Real-Time Reporting API

Retrieve data related to campaign and queue statistics in near real-time from the LiveVox platform.

Reporting API

Retrieve historical data from the LiveVox platform, such as agent statistics and call history.

Session API

Manage LiveVox API sessions including logging into the LiveVox platform to create a new session.

SMS API

Allow to list SMS templates, send transactional SMSes, and list client SMS codes.

Ticketing API

Create and manage tickets and retrieve information about them.