Quality Monitor |
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| Method | Change Type | Description |
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| Skill Details List | New method in v17.0 | Provides a list of skills in Q for a client. |
| Scorecard Search | New method in v17.0 | Searches the QM scorecards. |
| List All Scorecard Questions | New method in v17.0 | Allows the user to retrieve any existing scorecard questions for a given client. |
| List All Scorecard Categories | New method in v17.0 | Allows the user to retrieve any existing scorecard categories for a given client. |
| List All Scorecard Groups | New method in v17.0 | Allows the user to retrieve any existing scorecard groups for a specified client. |
| List Agents By Client | New method in v17.0 | Lists the quality monitor's agents by client. |
| List All Tags | New method in v17.0 | Allows the user to retrieve any existing tags for a given client. |
| List Comments by Scorecard Question UUID | New method in v17.0 | Retrieves comments based on the parent type of scorecard question results. |
| Skill Statistic Summary | New method in v17.0 | Summarizes the metrics of scored interactions for each of the skills configured in QM. |
| Scorecard Statistics Summary | New method in v17.0 | Summarizes the metrics of interactions by scorecard in QM. |
| Scorecard Statistics | New method in v17.0 | Summarizes the metrics of interactions by scorecard in QM. |
| Keyword Usage | New method in v17.0 | Lists the keywords and their usages. |
| Keyword Statistics By Agent | New method in v17.0 | Provides a count of keyword uses by agent. |
| Agent Summary | New method in v17.0 | Provides agent performance statistics. |
| Interaction Search | New method in v17.0 | Allows the user to search for any interactions using the provided filters. |
| Interaction Intent Types | New method in v17.0 | Allows the user to retrieve any existing interaction intent types for a given client. |
| Interaction Agent Summary Report | New method in v17.0 | Provides the intent values of selected interactions. |
| Interaction Lookup | New method in v17.0 | Provides the intent values of selected interactions. |
| Interaction History | New method in v17.0 | Provides information about a specific interaction and its evaluations. |
| Metadata Details | New method in v17.0 | Allows the user to retrieve any existing client metadata for a given interaction. |
| Metadata Update | New method in v17.0 | Allows the user to add or update any existing client metadata for a given interaction. This method overrides any existing values and appends any new values. |