In the LiveVox U17 release, Chat APIs are revamped and this is backported to U15. All previous Chat API methods are removed and enhanced Chat API methods are available.
Chat APIs
Method
Change Type
Description
Get Chat Details
Removed a method in v17.0
This API method is removed.
Get Chat Message
Removed a method in v17.0
This API method is removed.
Send Chat Message
Removed a method in v17.0
This API method is removed.
Create a Channel
New method in v17.0
Create a channel (chat) with an initial post (message)
Send Post
New method in v17.0
Send a post (message) to an existing channel (chat)
List Posts
New method in v17.0
Lists posts (messages) in a channel
List Recent Channels
New method in v17.0
List the most recent channels (chats) between the requesting agent and other agents
Find Channel
New method in v17.0
Search the details of a channel (chat) by Agent ID
