| Method | Change Type | Description |
|---|
| List Channel Counts | New method in v19.0 | Returns a count of the threads within an agent's inboxes. |
| List Channels | New method in v19.0 | Returns a list of inboxes. |
| List Threads | New method in v19.0 | Returns a list of threads within an inbox. |
| Unassign Thread | New method in v19.0 | Moves a thread from a group inbox to a personal inbox. |
| Assign Thread | New method in v19.0 | Moves a thread from a personal inbox to a group inbox. |
| Mark Read | New method in v19.0 | Marks a thread as read. |
| Mark Unread | New method in v19.0 | Marks a thread as unread. |
| List Transaction History | New method in v19.0 | Returns list of transactions. |
| Transfer Thread | New method in v19.0 | Transfers a thread to another agent. |
| List Transfer Agents | New method in v19.0 | Returns list of agents who can accept a transfer. |
| Send SMS | New method in v19.0 | Sends an SMS. |
| Resolve Thread | New method in v19.0 | Submits a term code for the thread. |