In the LiveVox LV19 release, User Application Programming Interfaces (APIs) have been updated and backported to U17. In the User APIs, the optional power list has been expanded to add Speech IQ (SIQ), Unified Analytics (UA), and Work Force Optimization (WFO) optional powers. Also, the User APIs can now create custom user roles.

User APIs

MethodChange TypeDescription
Create LiveVox User

attribute

The Request of this API method has been updated with the following attributes:

  • role: Updated to accept custom roles. 
  • customFields: New attribute that lists the custom fields.
  • optionalExcludedPowers: New attribute that excludes the optional powers.
Update LiveVox User

attribute

The Request of this API method has been updated with the following attributes:

  • role: Updated to accept custom roles. 
  • roleid: New attribute for Role ID.
  • customFields: New attribute that lists the custom fields.
  • optionalExcludedPowers: New attribute that excludes the optional powers.
Read LiveVox User

attribute

The Response of this API method has been updated to return the following attributes:

  • role: Updated to accept custom roles. 
  • customFields: New attribute that lists the custom fields.
  • optionalExcludedPowers: New attribute that excludes the optional powers.
Find Matching LiveVox Users

attribute

  • The count and offset request URL parameters have been removed. The search request URL parameter has been added.
  • Request Body has been removed.
  • The Response of this API method has been updated to return the following attributes:
    • role: Updated to accept custom roles. 
    • roleid: New attribute for Role ID.
    • customFields: New attribute that lists the custom fields.
    • optionalExcludedPowers: New attribute that excludes the optional powers.
List LiveVox Users

attribute

  • The count and offset request URL parameters have been removed.
  • The Response of this API method has been updated to return the following attributes:
    • role: Updated to accept custom roles. 
    • customFields: New attribute that lists the custom fields.
    • optionalExcludedPowers: New attribute that excludes the optional powers.