In the LiveVox Fall 23 release, the Session Application Programming Interfaces (APIs) have been updated and backported to U17.

QM APIs

MethodChange TypeDescription
Login

Attribute

If the Single Sign On (SSO) feature is enabled for the site, you can log in to the LiveVox Public APIs by obtaining the Session ID using the Login method. To obtain a Session ID, you need to include the oauthAccessToken property in the Login request along with the clientCode, the agent property, and the LV-Access header with a valid token.

The value for the oauthAccessToken should be obtained from your Identity Provider (IdP).

Once you receive a valid Session ID, all other methods function the same as with the Session ID.