PDAS v12.0 Release Notes

Overview

This document provides an overview of the features and functionality included in Phone Dial Attempt Supervisor (PDAS) v12.0.

New Features

Trusted Partners Model 

The trusted partners configuration is now moved to the LiveVox Portal. Contact the LiveVox Customer Care Team to add the Trusted Partners add-on to your site.

• The Trusted Partners tab on the Client editor of the LiveVox Portal allows to view/manage which clients and user access levels within those clients may act as a partner for them. A partner is a LiveVox client that needs to have access rights to another LiveVox client to define PDAS rules.
• Cross environment PDAS is no longer supported.

Export Capability for DNDs

The DND tab now provides the export option to allow you to export the DND list. To export the DND list, click the Export button in the lower-right corner.

You are presented with a delimiter, header, and browser time options. Select the required options and click the Export button. A CSV file containing the rules is downloaded to your system. 

Enhancements

Interface 

New Button

Previously, there was a  button in the lower-right corner to create Rules/Exclusions. It is now renamed New and moved to the upper-left corner.

Filter Options

Previously, the Filter option was available as a drop-down.

Now, the Search box is renamed Filter and moved to the upper-right corner. The Filter box allows you to search the specific value you want to search. Clicking on the button provides you the advanced search with the multiple search options.

Rule Validation Alerts

If the rule violates one or multiple criteria from the below list, then you can view the violated rules with the alert icon highlighting in red and the reason for the violation. 

• More than 3 clients on a rule when using the trusted partners model
• More than 5 rules match per interaction
• The total amount of conditions within each rule across Call Centers, Services, Term Codes and/or Zip Codes variables exceeds 15

LiveVox Customer Care Contacts

24 Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
 
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