Spring24 Admin Guide

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This section contains information to help you start using the LiveVox Portal (LVP).

Logging In to LVP

To log in to LVP:

  1. Access the LiveVox login window using one of the following links provided by LiveVox:
  2. Specify values in the following fields: 
    • Client Code (provided by LiveVox)
    • User Name

    • Password

      LiveVox credentials are case-sensitive. For information about the password characteristics, see Changing Your Password.

  3. Click LOGIN.
    You are logged in to LVP.

Single Sign On (SSO)

The LiveVox platform supports SSO functionality when logging in through the Agent Desktop Native (ADN) application or a web browser using a URL. The platform is identity provider (IdP) agnostic and built upon Security Authentication Markup Language (SAML) 2.0 and OpenID Connect (OIDC) standards. Currently, the platform has been implemented with the following SSO IdPs: Okta and Azure. LiveVox will update the IdP provider support list as others come onboard.

You must have your own IdP because LiveVox does not provide an IdP.

If you are logging in through SSO, the following screen (with an auto-populated client code) appears:

  1. Click the Next button. The IdP credential screen appears.

  2. Enter your credentials.
  3. Click the Sign In button. The second authentication screen appears.

  4. Send a Push notification to your device or enter the code for verification.
  5. After the second authentication, you are logged in to LVP.

For more information about SSO, see the Configuring the Single Sign On Capability page.

Logging Out of LVP

To log out of LVP, click the avatar , and then click Log Out.

You are logged out of LVP, and the LiveVox login window appears.


For more information about managing users, see Managing Users.