Depending on the password strength set on the Security tab of the Client window, the password must be a minimum of eight characters (for a medium or strong password) or twelve characters (for a very strong password); must contain at least one letter and one digit; and must not match any of your last four passwords. If the password strength is set as strong or very strong, the password must also contain a special character.
When Single Sign On (SSO) is enabled, you do not have the option to add or change the password for a user or agent.
Changing Your Password
To change your password:
- On LVP, click your avatar, and then click Edit User.
The User window appears. Click Change Password.
The Change Password window appears.
Provide the previous password, specify a new password, confirm the new password, and click Save.