Building a campaign takes the file that was uploaded to the LiveVox server and loads it into an internal transaction table so that it is ready to be dialed. After the build process is complete, the campaign is ready for dialing.
If a campaign has not been built and is not ready to dial, the Play State column displays a gray star.
"Prebuild" allows you to view all the available accounts without dialing until you click Play.
- To prebuild a campaign, use either of the following options:
- Look for the wrench icon in the Campaign Control columns on the Campaigns page.
- Double-click a campaign to open the Campaign Details window with the Build button.
- Look for the wrench icon in the Campaign Control columns on the Campaigns page.
- Click the wrench icon or the Build button to start the build process. A spinning gray loading icon appears in the Play State column.
- When a campaign is prebuilt and ready to play, the Play State column will display a blue star icon.
"Play" allows you to build the campaign and begin dialing (if agents are available and there are accounts allowed to dial based on your Dialing Profile). This action loads the triggered call data into an internal interaction table.
- To build and immediately play a campaign, click the Play icon within the Campaign Control columns or the Play button from Campaign Details.
- The phone receiver icon indicates that calls are being made.
