.Assigning Agent Phonebook at Client, Call Center, or Service Level vU9

Agent Phonebooks can be assigned at the Client, Call Center or Service Levels from their respective editors. Hierarchy is as follows:

1. Service
2. Call Center
3. Client

To assign agent phonebook at the Service level, navigate to Services > ACD Settings and select the desired phonebook from the Default Agent Phonebook drop down.

To assign agent phonebook at the Call Center level, navigate to Call Centers > General and select the desired phonebook from the Default Agent Phonebook drop down.

To assign agent phonebook at the Client level, navigate to Client > Portal and select the desired phonebook from the Default Agent Phonebook drop down.