The following table describes the widgets that you can add to the Voice monitor dashboard depending on the level and type that you select in the GUI Settings window.
| Widget | Description |
|---|---|
| Activity | Displays call activities and methods for pacing calls, and enables you to specify a pacing method and associated limits for calls and SMSes. For more information, see Pacing. |
| Agent Averages | Displays a distribution of the average time spent by the agents in a specific state (such as In Call, Not Ready, Ready, or Wrapup). For more information, see Agent Averages. |
| Agent Book | Displays names of all the agents who are signed into outbound services. For more information, see Agent Book. |
| Agents | Displays statistics of the agent activities in relation to calls. For more information, see Agent Statistics. |
| Campaign Control | Displays campaigns and their status. For more information, see Campaign Control. |
| Charts | Displays real-time charts representing the average number of calls that agents have handled or placed on hold for the last hour. For more information, see Live Charts. |
| Hold Queue | Displays calls that are in the queue. For more information, see Hold Queue. |
| Monitor | Displays call statistics. For more information, see Call Statistics for Enterprise, Call Center, or Service Group. |
| Outcomes and Costs | Displays call outcomes and associated service costs. For more information, see Outcomes and Costs. |
| Service Monitor | Displays call statistics for an inbound service. For more information, see Call Statistics for Inbound Service. |
| State Map | Displays the map of a country in which the percentage of contacts for which dialing is completed is distributed based on the applicable states of the country. For more information, see State Map. |