Spring24 Admin Guide

Page tree

Navigate to the Services editor by selecting Configure > Client/Service > Services from the Navigation Panel.

 


The Services editor main page offers the following tabs and buttons:

Tabs

  • General - Displays the main settings for a selected service. See Services General Tab section for detailed information.

  • ACD Settings - Displays all ACD settings for the selected service. See Services - ACD Settings Tab section for detailed information.

  • Campaigns - Similar to the campaign manager, this section allows you to view and control dialing lists. See Services - Campaigns Tab section for detailed information.

  • Change History - Displays all the recent adjustments made using the Services editor. See Services: Change History Tab section for detailed information.

  • Click Distribution - This tab allows permitted users to configure preferred click distribution. See Services - Click Distribution Tab section for detailed information.

  • Inbound - Displays the allowed inbound hours for the selected service. See Services - Inbound Tab section for detailed information.

  • Messaging - Displays the default input filter as well as the very flexible Properties section. See Services - Messaging Tab section for detailed information.

  • Phones - Displays the default numbers for the selected service. See Services - Phone Numbers Tab section for detailed information.

  • Preview Settings - Displays only when either Preview All (Preview) or Preview All (API Enabled) are selected. See Services - Preview Settings Tab section for detailed information.

  • Routing - Allows to view and select the preferred routing method being Service, Service Group or Agent Teams. See Services - Routing Tab section for detailed information.

  • Settings - Displays advanced settings of the selected service. See Services: Settings Tab section for detailed information.

  • Termination Codes - The list of termination codes assigned for the service are available to view. See Services - Termination Codes Tab section for detailed information.

Buttons