| Message Properties | Definition |
| External Phone Number | The phone number calls will be transferred to. |
| External Transfer Prehold Prompt Phrase | Prompt to be played back before transfer hold. And will be played in its entirety. |
| External Transfer Hold Phrase | Prompt to be played back during transfer hold. |
| Record the transfer or not | Allows call recording on transferred calls. |
Advanced Properties | Definition |
| Whisper Phrase Before Transfer Accepted | Whisper phrase to be played back to agent before transfer accepted. |
| Whisper Phrase After Transfer Accepted | Whisper phrase to be played back to agent after transfer accepted. |
| Whisper Phrase Language (1: English 2: Spanish) | Whisper phrase language selection |
| IVR Navigation | IVR navigation string to be used during transfer. |
| Timeout Value for Whisper Transfer (in seconds) | Wait time value for looking up an agent's availability (in seconds) (for ACD transfer) |