The Call Recording Job delivers call recordings in the form of a ZIP file at a scheduled time based on the timezone setting configured. The ZIP file is delivered along with an Index file to the Call Recording Out SFTP Server.
To access the Jobs tab, navigate to Configure > Services > Client > Jobs tab.
The Jobs tab displays the following details of the jobs:
| Job Name | Displays the name of the Job. |
| Enabled | Indicates if the Job is enabled. |
| Running Step Name | Displays the name of the step that is running. |
| Next Run Time | Displays the date and time of the next scheduled execution. |
| Job Type | Displays the type of Job. |
| Scheduled | Displays if the Job is scheduled to capture reports at regular intervals (every day (EOD), hourly, weekly, or monthly) |
| History | Click the Job History link to track and view jobs, when they were performed, and the outcome of each Job. |
Configuring Call Recording Jobs
You can configure the Call Recording Job to specify the file name, password, schedules, method of notification, and so on.
To configure or view the job history of daily zipped batched call recordings:
- Navigate to Configure > Services > Client. Click the Jobs tab.
- Click the Call Recording link. The Configure Call Recording Job window is displayed.
Make the necessary changes to the information in the General tab. See the following table for details:
Description
Displays the description of the bulk call recording job Enabled
Allows you to enable call recording standard job. If you want to pause/terminate a standard job, deselect Index File Format* Custom file format, available from the drop-down list, to be included in the call recording zip file. This custom file format is created by using the Report Writer. Output Index File Name* Name of the generated index file with the extension. For example, livevox.txt. Text file is preferred. Output Call Recording File Name Name of the generated call recording file with the extension containing the batch of call recordings. For example, livevox.zip. Must be a zip file. Compress Zip Allows you to enable/disable compression of recordings. The generated zip file is smaller in size since compression takes place at the recording level. Split By Call Center Allows you to split the standard call recording jobs by call center. The zip files are stored in the specific Call Center zip file. Call Center Allows you to choose the call center(s) when using the Split By Call Center option for Call Recording jobs. Click the call center to move the selected call center to the Assigned column and vice-versa. Click Assign All to move all available call centers to the Assigned column and click Remove All to move all the call centers to the Available column.
Password Enabled
Allows you to enable password protection for the zip file Password
Allows you to specify the password if the Password Enabled option is selected.
Decrypt Call Recordings Allows you to enable/disable decryption of recordings. When the recordings are encrypted using the LiveVox PGP key, this option allows the recordings to be decrypted before the zip process. It is recommended that this option remains selected unless you want an encrypted file. Minimum Call Recording Duration
Allows you to define the minimum call recording duration to be included in daily batches. For example, the number 10 processes all recordings with a duration greater than 10 seconds. Maximum Call Recording Duration Allows you to define the maximum call recording duration to be included in daily batches. For example, the number 100 processes all recordings with a duration of less than 100 seconds. Notification Status as Email to Email address to send job status notifications. For example, abc@livevox.com.
Run Everyday at*
Allows you to define the time to run daily batches. For example, 01:00 schedules the job to run at 1:00 AM local time. Run 4 times per day Allows you to run the job 4 times a day. The job runs at 6-hour intervals if this option is enabled.
- The Job History tab allows you to track call recording jobs and their status (Success or Failure).
